Effective July 27, 2026

We want your Basic Hats order to arrive as expected. This policy explains return, replacement, cancellation, and refund eligibility.

30-day return window

You may request a return within 30 calendar days after delivery. The hat must be unworn, unused, clean, unaltered, and in its original condition with any tags and packaging included. Proof of purchase is required.

Email orders@basichats.com before sending anything back. Include your order number and the reason for the return. We will provide return instructions and the authorized return address. Unapproved packages sent to the business address may not be accepted.

Changed-mind returns

For an eligible return based on preference, fit, or a changed mind, the customer is responsible for return shipping. Original shipping charges are not refundable. We recommend using a trackable service because the return remains your responsibility until delivered.

Wrong, damaged, or defective items

If an item arrives damaged, defective, or different from what you ordered, contact us promptly and within the 30-day window. Include your order number and clear photos of the item, packaging, and shipping label. After review, we will provide a prepaid return label when a return is needed and offer a replacement or refund at no additional cost.

Carrier loss

If tracking does not show delivery within the carrier’s expected window, contact us so we can investigate. Once the carrier confirms the package is lost, we will offer a replacement or refund. We are not responsible for packages confirmed delivered to the address supplied at checkout, but we will help you review available carrier options.

Exchanges

To change a color or style, request a return and place a new order. This is the fastest way to secure an available replacement. We do not guarantee that another item will remain in stock while a return is in transit.

Refund timing

We will inspect an authorized return after it arrives and email you with the decision. Approved refunds are issued to the original payment method, normally within five business days after inspection. Your bank or PayPal may take additional time to post the credit.

Order cancellations and address changes

Contact us as soon as possible if you need to cancel or change an order. We will try to help before fulfillment begins, but cannot guarantee changes after an order enters processing or ships. A shipped order must follow the return process above.

Contact

Start every return, replacement, or delivery claim at orders@basichats.com. Business correspondence may be sent to Basic Hats, 2457 49th St, Astoria, NY 11103; wait for return authorization before mailing merchandise.